Icertis

Gartner Voice of the Customer

Icertis Named a Customers' Choice Vendor in 2025 Gartner Peer Insights™ Voice of the Customer for Contract Life Cycle Management Report

Icertis, the global leader in AI-powered contract intelligence, is proud to be recognized as a Customers’ Choice vendor in the 2025 Gartner Peer Insights™ Voice of the Customer for Contract Life Cycle Management (CLM) report.
Icertis was positioned in the top right quadrant based on the company’s customer rating, reflecting high marks for overall experience, user interest, and adoption.
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According to the report, 93 percent of customers recommend the Icertis platform, and more than 80 percent of Icertis ratings five out of five stars, based on 84 ratings submitted as of January 2025.

Key customer feedback includes:
  • “Icertis has been a valued partner for over ten years. They have truly transformed the contract lifecycle management space. The ICI platform has allowed our organization to truly manage our contracts from intake through negotiation and signature. Beyond that, we can easily manage renewals, understand our terms in bulk, and manage needed changes in mass,” said a manufacturing customer with more than $30 billion in annual revenue.
  • "The Icertis team has been exceptional to work with, demonstrating great support and accommodation in helping us educate and support our organization’s business needs," said a health and biotech customer with more than $30 billion in annual revenue.
  • “The Icertis platform is very robust, with advanced analytics and a commitment to customer success. Selecting a vendor started with reviewing the Gartner report and identifying vendors to explore. What stood out to my organization, in addition to the advanced analytics, was their experience working with healthcare clients,” said a healthcare and biotech customer with more than $1 billion in annual revenue.
The Gartner Peer Insights™ Voice of the Customer report synthesizes Gartner Peer Insights reviews to create an aggregate client perspective that complements its expert research for technology decision makers.

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